Where do I park?
Fisherman’s Wharf Public Parking, 184 Commercial Street; Fore Street Parking Garage, 419 Fore Street; Custom House Parking Garage, 25 Pearl Street. Most importantly, allow extra time to find parking as it can take a little driving around.
What’s in the area?
We are located in the Old Port area of town, home to lots of wonderful restaurants, independently owned shops and beautiful architecture, all within walking distance.
Do the trolleys have heat/air conditioning?
Trolleys are heated and stay quite warm, but do not have air conditioning. They do have big, open windows that provide a very nice breeze once we get moving.
Do the trolley tours operate in the rain?
Absolutely! If Mother Nature doesn’t cooperate with your vacation, we will keep you dry and still show you around the city! Every once in a while we have to cancel if the weather is really bad, so it’s worth calling us just to make sure.
Do the boat tours operate in the rain?
Our boats have fully enclosed cabins, and open but covered upper decks, so a little light rain doesn’t stop us as long as there is some visibility. Factors for cancellation include strong winds, heavy fog, downpours or anything making for unsafe conditions.
How should I dress for the cruise?
You never know exactly what kind of weather you will get in Maine, but it’s safe to assume it will be cooler out on the water and bringing a light or heavy jacket is a good idea. We recommend sneakers as opposed to open-toed shoes for better stability.
Should I worry about seasickness?
Everyone is different, but we stay within Casco Bay as opposed to going out into the open ocean so most of our cruises stay very calm. This can always change based on conditions and you’re encouraged to check with us on the day of your cruise.
Restrooms at Portland Discovery?
Our tour/ticket booth is a kiosk window so there are no restrooms and public restrooms can be a little walk, so plan ahead if possible! There are restrooms onboard the boats for those passengers taking a cruise.
Are tours handicap accessible?
Canes and walkers are fine on either tour, though a foldable walker may be needed to fit on the trolley. There are three steps onto the trolley and there is a ramp that leads down to the boat that can vary in steepness, but our friendly, courteous drivers and deckhands are more than happy to lend a hand. Wheelchairs are not able to fit on the trolleys and MOST times manual wheelchairs are fine on the boats, but typically have to be lifted on so weight restrictions can apply.
What is your cancellation policy?
All sales are fully refundable up to 7 days prior to tour date. All no shows or cancellations within 7 days of tour date will not be refunded.
Tours may be canceled by Portland Discovery due to weather, lack of participation or unforeseen circumstances. If for one of these reasons a tour is canceled by Portland Discovery the purchaser will be entitled to a refund. Also if you are arriving in Portland by cruise ship and your port call is canceled, tours booked are fully refundable.
Tours can be rescheduled any time prior to date of tour, provided Portland Discovery has availability for customer’s new requested date and time.